Return Statement

At xinluhxlh.com, we strive to offer our valued customers high quality products at the most competitive factory prices. As we believe in Excellent Customer Service, xinluhxlh.com chooses products to sell based on its great designs and reliability of proven hardware. We do quality control of all items carefully before the packing stage, as well as check all the orders during the packaging stage to ensure that all necessary accessories are included. In addition to the normal stages of quality control, we ensure that all products are of quality from the manufacturing stage. We also have a customer service team dedicated to your service. If you have any questions about any of our products or your order. We are more than happy to help.

xinluhxlh always communicates openly, without delay, with all customers to help effectively. We can solve the problem easily to your satisfaction. To do this, please indicate the order number, item code and all steps you have already taken to make the product work. All you need is to contact us and follow this process.

1                                    Describe the problem with the videos or photos in the ticket

2                                    xinluhxlh discusses your problem

3                                    xinluhxlh provides solos

Please follow the previous warranty process. Only defective items can be returned for full compensation. If your item must be returned, we will provide you with an RMA (Return Goods Authority) form.

30 Day xinluhxlh Return Guarantee

1. Please contact us according to the warranty process above.                    
2. If you are not satisfied with a product because it is defective, you can send back to us for a refund within 30 days after you have received it.                    
3. If the product works, but you do not want to retain it, you can also return it within 30 days for a refund.             

Shipping costs when returning the product (s) will be on the customer's own account.            

 We can offer a refund of the price of the product or exchange the item, as long as the customer covers all shipping costs in question.           

 Note: Refunds are only available within 30 days after receipt of the product. In addition,

3 Months xinluhxlh Replacement Warranty

If a product does not work, you can send it back to us for a replacement, as long as it is within three months from the date of purchase. Shipping costs when returning the product (s) to us will be fully covered by the customer. For our part, we will pay the shipping cost to send the item back to you.

12 Months xinluhxlh Repair Warranty

If the item is more than 3 months old, buyers can still send it back for repair. In this case, the buyer pays all shipping costs in both directions to and from xinluhxlh. This means that the buyer must pay the shipping fee to us before we send back the repaired material. If the buyer has accidentally broken the item (s) and some components need to be changed, we will charge the original value of the components. (For example, the display of a cell phone could cost $ 20 to $ 30, and the motherboard of a cell phone will cost $ 15 to $ 25). Note: Items damaged or misused can not be refunded.